February 2nd, 2007


Internet fixed ...

Phone call to NTL technical support:
    Dial, long wait, piped music, followed by Hello, my Internet appears to be down.

    Ah, that's due to a problem with your account being overdue for payment. You need to redial our accounts department.
Phone call to NTL accounts department:
    Dial, long wait, piped music, followed by Hello, your technical support department tell me that my Internet has been turned off because my account is overdue for payment. I understood that everything was on Direct Debit?

    That's correct, sir. There's no problem with your account.

    So why is has my Internet been cut off?

    I have no idea. There, I've turned it back on again for you.

As I've consistently said, NTL infrastructure is perfectly sound (with the exception of their transparent proxy farm), whereas their administration is astonishingly bad.

Let me tell you about yourself...

I've seen a couple of people doing this so ...
    Comment and I will:

    1) Tell you why I friended you.
    2) Associate you with a song/film.
    3) Tell a random fact about you.
    4) Tell a first memory about you.
    5) Associate you with a character/pairing.
    6) Ask something I've always wanted to know about you.
    7) Show you my favourite user pic of yours.
    8) In retort, you must spread this disease in your LJ.
Firstly, I'm only going to do the first five or so (unless you're later than that and you're really interesting, or I'm really trying to avoid starting something else). Secondly, I'm not too hot on songs and films, so you might want to manage your expectations about question two. Finally, you don't really have to do that number eight thing if you're disinclined so to do.