*click* Press 1 for information about broadband
*beep* Customers in the RG12 area may be experiencing restricted service, or no service at all, owing to a local fault.
Please hold if you require an operator, there are 176 people in the queue ahead of you.
TV as well as Internet.
Edit: It's working now (quarter past nine), but that means it was down for something like six or seven hours.