Having said which, when I finally got to see an advisor (Mr Swift, tee hee) he had all my details to hand and the process from that point on went relatively smoothly.
Customers are required to switch their mobile phones off while in the Jobcentre Plus office, so if a client rings me to offer me work at any point during the couple of hours in the middle of the day on alternate Mondays from now until I find a job, I won't be able to take the call.
Oh, yes. GIP.