Noon came and went. See if you can guess whether I'd had a phone call. At 12:07 I phoned them up (speaking to James). He told me that the part had, indeed arrived -- but that the car still wouldn't start, and one of their engineers was talking to Citroën Technical Support about what they could try next. I talked firmly about how I'd been promised a call that morning, and told him that I expected another call when they had more news.
At 15:05 James called me again, and told me that Citroën Technical Support had suggested that they try a new set of key-fob transmitters. These had now been ordered and they were expected the following morning.
I explained that I would be coming in to see them tomorrow morning, and that I was confident that if they didn't have my car fixed, he'd have made some suitable alternative arrangement for me. He said he'd have to ask, and I instructed him to call me back when he had some news.
No call, of course, by the time I called them at 17:24, when I talked to Gavin, James's boss. He told me that James was busy trying to find me a loan car, but that they were indeed expecting a spare set of key-fob transmitters which they thought would get my own car fixed. I pointed out to him that we should concede the possibility that the car wouldn't be fixed, and he promised that he wouldn't divert James from the hunt for a spare car.
They get their delivery around half-eight in the morning; I'm turning up there at 10am in order to sit around embarrassing them until I can drive away.