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Internet working, rest of world seems to have survived - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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Internet working, rest of world seems to have survived [Nov. 15th, 2006|04:39 pm]
Douglas Spencer
Following on from this entry, my Internet is now working again. It seems that the latest re-grade of the service (so it goes faster) has toasted a number of the six year old cable modems that NTL have out there, including mine. They're fielding complaints as connections are collapsing and simply swapping out the old modems for ones which are actually suited for the current speed of connection.

They seem also to have sorted out the interminable waits-on-hold that they've had on their customer service line in the past.
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Comments:
[User Picture]From: thefounder
2006-11-15 06:17 pm (UTC)
this is probably very naive of me, but i would have assumed NTL would have considered the compatibility of any upgrade to their system with their customers' cable modems and done any necessary sorting out before doing said upgrade.
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[User Picture]From: dougs
2006-11-15 07:06 pm (UTC)
You're right, everything you've said is quite correct... as far as the comma. After that, expectations and reality start diverging a little.

To be fair, I was a very early subscriber to this service, and I don't think there's a large proportion of their installed base with kit quite as old as this.
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[User Picture]From: j_lj
2006-11-15 08:10 pm (UTC)
What modem did you have?

The new ones I belive should be able to cope with the new 50Mb service when it launches. A commercial trial of the 50Mb broadband service launched to paying customers this month.
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[User Picture]From: dougs
2006-11-15 08:53 pm (UTC)
The old modem -- installed in early 2001 -- was a Terayon Terajet ECM210. The new modem is an Ambit E08C007, a model which dates from sometime in 2004, a little old given what you're saying.
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[User Picture]From: thefounder
2006-11-15 11:27 pm (UTC)
i believe a colleague of mine had a similar problem fairly recently [and actually made a fair bit from selling the obsolete modem on eBay if i recall correctly], so. you're not alone. though bearing in mind what i generally hear about NTL it doesn't surprise me to know that few people have been with them as long as yourself.
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[User Picture]From: j_lj
2006-11-16 12:42 pm (UTC)
You should have recived an ntl:250. This model was launched in Feb 2005. The new Wireless LAN Cable Modem with USB and Ethernet launches the same time as the 50Mb service.
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[User Picture]From: dougs
2006-11-16 12:56 pm (UTC)
In fact the new Ambit modem does indeed have a sticker on the base which says "ntl:250".
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