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Internet fixed ... - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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Internet fixed ... [Feb. 2nd, 2007|05:00 pm]
Douglas Spencer
Phone call to NTL technical support:
    Dial, long wait, piped music, followed by Hello, my Internet appears to be down.

    Ah, that's due to a problem with your account being overdue for payment. You need to redial our accounts department.
Phone call to NTL accounts department:
    Dial, long wait, piped music, followed by Hello, your technical support department tell me that my Internet has been turned off because my account is overdue for payment. I understood that everything was on Direct Debit?

    That's correct, sir. There's no problem with your account.

    So why is has my Internet been cut off?

    I have no idea. There, I've turned it back on again for you.

As I've consistently said, NTL infrastructure is perfectly sound (with the exception of their transparent proxy farm), whereas their administration is astonishingly bad.
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Comments:
[User Picture]From: quercus
2007-02-02 06:50 pm (UTC)
You could be with Nildram instead.

Some unspecified number of Nildram's DD customers (me included) received a stack of letters this week. In amongst the dire warnings for unpaid bills dating back ages is an apology for _their_ DD screwup, and a request that _we_ phone them to sort it out by making manual payments to compensate. Their admitted screwup, but I have to do the legwork to fix it.

Anyone recommend an ADSL ISP (Bristol) for under £30/month? I don't even need web space / usenet / inbound email !
(Reply) (Thread)
From: sherlock_42
2007-02-02 07:19 pm (UTC)
Go here 1st.

http://www.samknows.com/broadband/search.php

that will tell you what your exchange can support.

For a 8meg +

Look here

https://www.bethere.co.uk/

(Reply) (Parent) (Thread)