- Buchanan Clark & Wells Ltd
24 George Square
Ref. No: L718191 – Vodafone – Mrs Patricia Anne Spencer
I took a phone call from yourselves at the end of February 2007 from someone seeking to speak to Mrs Spencer. I told the caller that their database was out of date and enquired why they wished to talk to her, but they declined to say. They were quite insistent that I should get a message to her, or provide a forwarding address, but consistently refused to explain the nature of their business.
I explained to the caller that Mrs Spencer had died on 5th September 2001 (over five years earlier), and that their quest to make contact with her was doomed to failure. To their further inquiry I confirmed that I was Mrs Spencer’s widower.
They explained that they were chasing a small debt against Mrs Spencer which was owed to Vodafone, and I replied that they stood no chance of recovering that debt. My caller made a note on her computer system to the effect that Mrs Spencer had died in 2001. Further to their request, a day or two later I sent a copy of Mrs Spencer’s death certificate to your Glasgow address, explaining in a covering letter that I needed it to be returned subsequently and enclosing a stamped self-addressed envelope for the purpose.
I quite understand that these loose ends need to be tied up, and I don’t feel any ill-will towards your company for the call I received from yourselves at the end of February.
However I have just now (19:52, 15th March 2007) received a second call from yourselves, in very similar terms, seeking to talk to Mrs Spencer. The script played itself out in much the same fashion as I have detailed in the first two paragraphs above, at which point my caller delved further into the computer system and discovered the record of my earlier call.
My caller tells me that she has made a note on her computer system to the effect that BCW will be writing off the debt and will not be phoning me again.
You’ll appreciate that this second call doesn’t bring forth the same understanding generated by the first call.
I would like the copy death certificate I sent your company a couple of weeks ago to be returned as requested. Additionally I’d very much like someone in a position of authority to write to me explaining how your company exhibited such startling incompetence in placing the second call, and apologising for the distress and inconvenience caused.