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Douglas Spencer

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A tale of two techies... [Dec. 27th, 2007|12:47 pm]
Douglas Spencer
Also as you'll recall, I was expecting two engineers today -- one from BT, one from NTL Virgin Media.

Well, when I got in last night I was in a testing mood so I plugged a handset into my BT line to see how the awful background noise was getting on, and the line was crystal clear. So whatever it was has been sorted out. If you've booked a BT engineer you can cancel the visit by calling 0800 800 151, so that's what I did.

This morning the cable telly engineer was due between 8:00 and 12:00, and at a couple of minutes after 11 he arrived. He studied my symptoms and nodded sagely. He plugged a little test-handset-thingy into the cable and whistled under his breath. It seems that my cable telly signal is about 5dB to 7dB stronger than it should be -- that's about 1.6 to 2 times too strong -- and he thinks that's what cooked my box. He's fitted an inline attenuator and replaced the box and now it all works. He was here about 15 minutes.

So that's all sorted. Hurrah!

[User Picture]From: julia_winolj
2007-12-27 03:07 pm (UTC)
So, does that mean I might see you tonight?

I have more wrapping paper...?
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[User Picture]From: dougs
2007-12-27 03:58 pm (UTC)
I'm doing all the sorting out that I need to do while I'm online. I'll be leaving here in a couple of hours -- say 6pm ish -- and I should be with you sometime around 10pm.


rustle rustle
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[User Picture]From: captainlucy
2007-12-27 04:12 pm (UTC)
Hold on. The BT line problem was resolved behind the scenes, and the ntl Virgin Media engineer called out when he was due and sorted the problem there and then?

Truly, this is the season of miracles!
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[User Picture]From: dougs
2007-12-27 04:20 pm (UTC)
Good tidings of great joy, which shall be to all subscribers.
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[User Picture]From: gaspode
2007-12-27 08:07 pm (UTC)
The attenuation thing is common on NTL/Blueyonder/Virgin ...

Its because the installs are done by newbie engineers in a hurry whereas they send trained engineers to sort problems ...

We had exactly the same issue two years back ..
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