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That recent non-apology - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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That recent non-apology [Mar. 14th, 2008|09:40 am]
Douglas Spencer
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In summary:
  • LJ has halted the creation of new "basic" accounts, so that the only accounts that can be created henceforth are "plus" (supported by advertisements) and "paid". In addition it's not possible to take an account created after yesterday and revert it to "basic". They have sound business reasons for doing this, reasons which they could easily have announced and tried to defend.
  • LJ made this change without announcing it, instead announcing "Other changes you may have noticed are the [...] registration process for new users. We streamlined and simplified things so that now it’s faster and easier than ever to create a LiveJournal account."
  • When users noticed that basic accounts had been grandfathered, jasonshellen (VP of product development for LJ) said "it was more about creating a new registration process that was easier for new users to understand".
  • LJ have now announced that it "is a business decision. It is, emphatically."
So a senior LJ staffer lied to us, imagining that the userbase was stupid enough not to spot it. Read Jason Shellen's lie and today's News post.

Now I'm not very good at discerning intent and mindstate from LJ posts. It's just barely conceivable that I'm missing some nuances here.

Hence another poll:
Poll #1154026 Help me to discern the meaning of comments and posts from LJ staff

Jason Shellen's comment -- does that look like a lie to you?


Today's News post -- does that look like an apology to you?


Where's the bit where they say "we were wrong" or "we're sorry" or use the term "apology"?


[User Picture]From: drplokta
2008-03-14 10:09 am (UTC)
Creating a new registration process that is easier for new users to understand is a business decision. While I approve neither of what they have done or the way in which they have done it, there have not as yet been any inconsistencies in their public pronouncements on the subject.
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[User Picture]From: lorata
2008-03-15 01:12 pm (UTC)
Yeah, except that saying that "choose between Basic (free, no ads, minimum benefits), Plus+ (free, ads, medium benefits), Paid ($19.99/year, no ads, maximum benefits)" is too difficult for new users to understand is what's hard to swallow for me.
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[User Picture]From: polypragmosyne
2008-03-14 10:14 am (UTC)
Thank you for creating the poll :)
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[User Picture]From: minato_arisato
2008-03-14 10:33 am (UTC)
1. Honestly, I think that the staff are making users out to be idiots, because even 13 year olds can figure it out.
2. It looks like a half-assed attempt to quell the tempers of people...nice try, don't collect 200 dollars.
3. I didn't see it anywhere.
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[User Picture]From: dref22
2008-03-14 10:52 am (UTC)
Great poll!
I'm relatively new around here but I can see that LJ will suffer from bad decision making.
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[User Picture]From: despotliz
2008-03-14 12:07 pm (UTC)
I particularly like the way they got themselves an impressive advisory board, who advised them not to do this, then they went ahead and did it anyway without bothering to inform them. I'm not that affronted that they've removed new basic accounts, but I was hoping that after all the public relations calamities of the past few years they might have learned a lesson or two.
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[User Picture]From: pisica
2008-03-14 12:15 pm (UTC)
Oh, but LJ has been bought out, which means the new overlords get to make all the same PR mistakes all over again! Quick, someone make me an icon with a nipple on it.
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[User Picture]From: nmg
2008-03-14 12:50 pm (UTC)


Old, but still good.
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[User Picture]From: dougs
2008-03-14 01:02 pm (UTC)


I rather like this one, from supergee:

He says "By Boobieblues, from Jokergirl. Credit them if you take it."
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[User Picture]From: ajr
2008-03-14 08:05 pm (UTC)
I may have missed something in all the buried news, but I was under the impression that the advisory board had been formed by or on the behalf of the new overlords so that they wouldn't make the same mistakes SA did.
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[User Picture]From: cdave
2008-03-14 03:42 pm (UTC)
I agree. I'm not that bothered that you can't create basic accounts. I'd just created a plus account if that's the only option. It's the lack of forthrightness that grates on my nerves.
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(Deleted comment)
[User Picture]From: evil_mogwai
2008-03-15 06:40 pm (UTC)
You dont have to pay for accounts but have to put up with advertisements instead.

Wouldnt have stopped me rejoining but would annoy me somewhat.
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