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Mobile Phone Carriers - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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Mobile Phone Carriers [Mar. 18th, 2008|01:45 pm]
Douglas Spencer
My current mobile phone carrier, with whom I have a contract that's imminently due for renewal, is pissing me off. This is because, while they have an excellent system for keeping track of users who don't want any unsolicited marketing calls, their upgrades department can't actually use it. They've currently been instructed that, if I get another call (of which I've already had several) reminding me that I'm shortly entitled to an upgrade, I'll cancel with them and go and set up a new contract somewhere else. I'm competent to manage my contract myself, and I've kept a note of the dates when the contract is available for renegotiation and when it comes to an end.

My first task on opening a new mobile contract is always to instruct the carrier that their marketing department shouldn't phone me. I'd like a carrier on whom I can rely to honour that instruction.

So this is the obligatory "suggest a mobile carrier" thread. UK, contract rather than PAYG, lowish usage and unlikely to reach the contracted-included number of calls and texts, would like a low price, not too fussed about handset features.

Thoughts?
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Comments:
[User Picture]From: andrewwilde
2008-03-18 06:49 pm (UTC)
Don't touch 3 with a barge-pole.

Not only do they phone you up and offer you a new contract come renewal-time, they also take a "No, I'm not interested in that phone, and I'm going to look around at what else is available" as a "Yes, I'd love this new handset you've already sent me without asking, even though it's inferior to the one I already have, and thanks for signing me up for 18 more months". Add to that, the call centre is in India, and you can't even understand them. Polite, but unintelligible... Bastards.

After that, I went with T-Mobile - no complaints so far. But you only get to see the crap side of customer service in the last 2 or 3 months. The unlimited data is good - as much as you want for £7.50 a month, and they won't charge if you go over the limit (just slow you from 3.5G to 3G, if you exceed some silly high amount, something like 20Gb per month, if I recall)
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