||[Jun. 20th, 2008|12:09 pm]
Collection of bulky household items is available to all Bracknell Forest Borough residents" [...] "For more information or to arrange collection, call 01344 xxxxxx or log onto www.bracknell-forest.gov.uk"From the leaflet "Your A-Z Guide to Waste Minimisation and Recycling", published by Bracknell Forest Borough Council, page 5, "Bulky Household Waste Collection": "|
Oh good, I can go onto the website and book the collection, which will be more efficient, more accurate, and less tedious than phoning the council offices and talking to someone -- and what's more, it'll save the borough money, and save time for me.
So I go to the website.
From the borough website, "Bulky Household Waste Collection" page: "To arrange a collection, call 01344 xxxxxx."
Yep, Reading Borough Council does much the same. Admittedly some departments deal with email now (although still waiting a reply form one at the moment) but online forms etc seem to be way to technologically advanced for them.
Using my awesome powers as a BFBC employee until the end of this week, I passed on your grumble to the Environment dept's web team and got this response:
"Thank you for this. I have passed your message on to Janet Dowlman,
Waste and Recycling Manager, who is on leave at the moment. I have now
made it clearer in the text on the Bulky Household Waste Collection page
that there is a form on the right-hand side of the page that people can
use to book a collection."
Not as online, as you might like it, but at least it now makes sense!