?

Log in

No account? Create an account
Bracknell Forest - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

[ userinfo | livejournal userinfo ]
[ archive | journal archive ]

Links
[Friends| (full) (people) (communities) (both) (feeds) (friendsfriends) ]
[Using| (new) (rec) (clu) (inb) (tag) (bot) (adm) (mod) (poll) ]
[Other| (DJ) (DW) (IJ) (JF) (Scribbld) ]
[Me| (AoOO) (eF) (FB) (GP) (LI) (Tu) (Tw) (Wk) ]
[Links| (AVDAR) (Exchange) (il_calmo) (LGCM) (ZZ9) ]

Bracknell Forest [Jun. 20th, 2008|12:09 pm]
Douglas Spencer
From the leaflet "Your A-Z Guide to Waste Minimisation and Recycling", published by Bracknell Forest Borough Council, page 5, "Bulky Household Waste Collection": "Collection of bulky household items is available to all Bracknell Forest Borough residents" [...] "For more information or to arrange collection, call 01344 xxxxxx or log onto www.bracknell-forest.gov.uk"

Oh good, I can go onto the website and book the collection, which will be more efficient, more accurate, and less tedious than phoning the council offices and talking to someone -- and what's more, it'll save the borough money, and save time for me.

So I go to the website.

From the borough website, "Bulky Household Waste Collection" page: "To arrange a collection, call 01344 xxxxxx."

Hmph.
LinkReply

Comments:
[User Picture]From: twinfair
2008-06-21 10:11 am (UTC)
Yep, Reading Borough Council does much the same. Admittedly some departments deal with email now (although still waiting a reply form one at the moment) but online forms etc seem to be way to technologically advanced for them.
(Reply) (Thread)
[User Picture]From: dan_golem
2008-06-23 05:49 pm (UTC)
Using my awesome powers as a BFBC employee until the end of this week, I passed on your grumble to the Environment dept's web team and got this response:

"Thank you for this. I have passed your message on to Janet Dowlman,
Waste and Recycling Manager, who is on leave at the moment. I have now
made it clearer in the text on the Bulky Household Waste Collection page
that there is a form on the right-hand side of the page that people can
use to book a collection."

See http://www.bracknell-forest.gov.uk/environment/env-waste-and-recycling/env-refuse-collection/env-bulky-household-waste-collection.htm

Not as online, as you might like it, but at least it now makes sense!
(Reply) (Thread)