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Amazon just might possibly be idiots. - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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Amazon just might possibly be idiots. [Mar. 25th, 2009|02:52 pm]
Douglas Spencer
After a gap of about nine months, I've recently placed two orders with Amazon.

The former order was placed on Saturday 21st, and I elected to use "Delivery Method: FREE Super Saver Delivery". It was despatched mid-morning on Monday 23rd by Royal Mail, and arrived just before 10am on Tuesday 24th.

After I'd read some of the stuff in that former delivery, the latter order was placed in the late evening on Tuesday 24th, and I elected to take "Delivery Method: First Class", hoping that it would be sent using Royal Mail's First Class service as detailed on this page. Instead it was despatched an hour or so ago by City Link.

There's no suggestion anywhere that when I'm offered the choice of "First Class" that they'll decide to send it via some other carrier instead.

If I'm not in (as is frequently the case) my parcel should be at the Royal Mail parcels depot just under a mile away, but instead it'll be at City Link's depot 24 miles away.

Amazon just might possibly be idiots.

[User Picture]From: emmajking
2009-03-25 02:58 pm (UTC)
City Link are universally shit, as far as I can tell. Their depots are always miles away from anywhere sensible, they have stupid policies where they won't leave your stuff the next day even if you ask them very nicely and sign documents in triplicate to say that it's not their fault if it goes missing, they won't re-deliver to another address, like your work one, where you might actually be during the day to receive your stuff, without a ridiculously lengthy process involving both you and the person who sent the package, and are, in all ways, hugely irritating to deal with.

Wherever I have lived, every time I have a parcel that's being delivered to me by City Link it takes me several days, if not weeks, of hard work and effort to manage to lay my hands on it. Every time I contact the company who sent it, saying "do you really have to use city link? They're useless, for all these reasons" and get back a trite response about how everyone else is perfectly happy so they're not going to change their courier company. I can only assume that everyone else is too fed up by the time they get their parcel to bother complaining, and/or that city link are phenomenally cheap so the company in question don't care.

Sorry. I'll stop ranting now.
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[User Picture]From: andrewducker
2009-03-25 03:19 pm (UTC)

Their use of CityLink is endlessly annoying for me - for exactly the same reason.
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[User Picture]From: gaspode
2009-03-25 03:40 pm (UTC)
I seem to be in the minority as I prefer the city link thing, for one thing the depots open until 8pm unlike the post office parcel office which shuts at six. The city link driver on my route also knows me and has arranged also sorts of 'exchanges' depending on where he and I are if I'm not in - the weirdest one was in a petrol station forecort in Wing ...

I've also had more issues with the post office deliveries and things getting lost. Plus in my case the city link depot is less than a minute in the car rather than ten mins to the parcel office and it has parking which the parcel office doesn't (they closed their parking area to the public a year ago as they said it was dangerous for there driver to have the public on site).

And as an amazon prime user i DO get my stuff the next day when it comes by city link whereas the first class stuff is always two days ..

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[User Picture]From: bohemiancoast
2009-03-25 05:17 pm (UTC)
I've only once had it sent City Link when I ticked 'first class' -- and I whined at them and got a voucher I think. I prefer first class because my sorting office is just round the corner. Whereas who knows when you get things City Link.
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[User Picture]From: missfairchild
2009-03-25 10:25 pm (UTC)
This is one of many reasons why I defected to The Book Depository years ago. They use regular post and don't charge for it, UK or worldwide.
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[User Picture]From: johncoxon
2009-03-26 12:30 am (UTC)
Any delivery agency other than Royal Mail are rubbish, generally speaking (every so often I'm pleasantly surprised but it really is the exception to the rule).
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[User Picture]From: jimtrash
2009-03-26 06:46 am (UTC)
I feel your pain.
I too find this most frustrating.
These depots can be miles away. Without a car it can be well nigh impossible to get to them and even with a car it can be a serious inconvenience.
Post office nearly always the best option.

I've occasionally negotiated the 'not being in' problem by having stuff delivered to place of work but that does mean lugging the thing home on the bicycle.
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