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That Asda story in full - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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That Asda story in full [Oct. 22nd, 2009|09:24 pm]
Douglas Spencer
Yesterday lunchtime some of you will have seen me tweeting "Asda are too stupid to have me as a customer.".

Now I've got a bit more time, so I've just gone to the Contact Asda page, and wrote (amongst other stuff) the following:
    I wanted to buy two twelve-packs of 200mg ibuprofen and a ten-pack of Beechams hot lemon, and was refused at the checkout with the till giving the message "limit:2". It's correct that there's a limit (by law) of two packets of ibuprofen, but there aren't any ingredients in common between the ibuprofen and the Beechams, and no reason in law why the two shouldn't be sold in combination. Apparently, to be an Asda customer, I have to choose between painful knees and painful sinuses, and can't solve both problems at once. This took place at Atlantic Village, Bideford -- but your staff there told me that it was a group-wide policy brought in to satisfy the relevant law. In fact your policy has misread the law concerned. I wonder if I should simply shop with some other retailer?

I left them with a basket full of other goods at the checkout, because one of the symptoms of being unwell is lack of patience. Were I in better condition, I'd have gone through the appropriate channels at the customer service desk in-store, but of course in such circumstances I wouldn't be seeking to buy two different medicines at once.

[User Picture]From: quercus
2009-10-22 11:28 pm (UTC)
Isn't it simply the case that Asda are, in all good faith, simply too stupid to implement this, as you suggest.

By checking, you know that there's no risk in combining Ibuprofen and Beechams. Now how do you expect Asda till staff to know that?

If there was clear labelling of "This box contains 100% of your daily shopping allowance of ibuprofen / paracetamol" rather than simply "a unit of painkillers", then it might be workable. As it is though, it's unreasonable to expect Asda's staff to know what is in "Beechams" (and as they make several products, I wouldn't even guess myself) and to know to the necessary level of defence against liability that it's OK to tally it separately from ibuprofen.

Besides which, Asda are Walmart, thus bastards anyway.
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[User Picture]From: alexmc
2009-10-23 06:55 pm (UTC)
I think the issue is that the cash register scanned the products and the machine determined that they should not be purchased together, not the cashier.

But yes, I see this as a company wide policy - not actually a stupidity of the staff.

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