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That Asda story in full - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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That Asda story in full [Oct. 22nd, 2009|09:24 pm]
Douglas Spencer
Yesterday lunchtime some of you will have seen me tweeting "Asda are too stupid to have me as a customer.".

Now I've got a bit more time, so I've just gone to the Contact Asda page, and wrote (amongst other stuff) the following:
    I wanted to buy two twelve-packs of 200mg ibuprofen and a ten-pack of Beechams hot lemon, and was refused at the checkout with the till giving the message "limit:2". It's correct that there's a limit (by law) of two packets of ibuprofen, but there aren't any ingredients in common between the ibuprofen and the Beechams, and no reason in law why the two shouldn't be sold in combination. Apparently, to be an Asda customer, I have to choose between painful knees and painful sinuses, and can't solve both problems at once. This took place at Atlantic Village, Bideford -- but your staff there told me that it was a group-wide policy brought in to satisfy the relevant law. In fact your policy has misread the law concerned. I wonder if I should simply shop with some other retailer?

I left them with a basket full of other goods at the checkout, because one of the symptoms of being unwell is lack of patience. Were I in better condition, I'd have gone through the appropriate channels at the customer service desk in-store, but of course in such circumstances I wouldn't be seeking to buy two different medicines at once.
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Comments:
[User Picture]From: evil_mogwai
2009-10-23 06:01 am (UTC)
Tesco's specifically notify you at all points (the shelf and the till as you start scanning them) that you can only have two packets of "painkillers", doesn't matter what type. At least its posted clearly in our local one.

Asda also have me annoyed at the moment since they didn't tell me until AFTER I'd already scanned an old ticket and they'd printed my new one that Lottery tickets can't be bought on Credit or Debit Card and can only be purchased for cash. I had to leave the tickets there, leave the store to go outside and get cash, and come back with the cash for the ticket.
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