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That Asda story in full - Songs of innocence and of experience [entries|archive|friends|userinfo]
Douglas Spencer

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That Asda story in full [Oct. 22nd, 2009|09:24 pm]
Douglas Spencer
Yesterday lunchtime some of you will have seen me tweeting "Asda are too stupid to have me as a customer.".

Now I've got a bit more time, so I've just gone to the Contact Asda page, and wrote (amongst other stuff) the following:
    I wanted to buy two twelve-packs of 200mg ibuprofen and a ten-pack of Beechams hot lemon, and was refused at the checkout with the till giving the message "limit:2". It's correct that there's a limit (by law) of two packets of ibuprofen, but there aren't any ingredients in common between the ibuprofen and the Beechams, and no reason in law why the two shouldn't be sold in combination. Apparently, to be an Asda customer, I have to choose between painful knees and painful sinuses, and can't solve both problems at once. This took place at Atlantic Village, Bideford -- but your staff there told me that it was a group-wide policy brought in to satisfy the relevant law. In fact your policy has misread the law concerned. I wonder if I should simply shop with some other retailer?

I left them with a basket full of other goods at the checkout, because one of the symptoms of being unwell is lack of patience. Were I in better condition, I'd have gone through the appropriate channels at the customer service desk in-store, but of course in such circumstances I wouldn't be seeking to buy two different medicines at once.
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Comments:
From: twinfair
2009-10-23 11:28 am (UTC)
How about this for stupidity: I once tried to buy three packs at a Sainsbury. The checkout girl refused and then said if you pay for these two first, you can then, as a separate transaction, buy the third pack. This is what I did. Now regardless of how many were in the packs, this clearly breaches the spirit of any rule they have. Of course there is nothing to stop you going back into the shop and buying more as it would be impossible for them to keep track, but to actually be helped to do it at the checkout seems to me to be ridiculous.

I have to agree with the post that it is not fair to expect the checkout staff to know what is in each packet and would only work if you could only buy these products over a pharmacy counter from trained staff.
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[User Picture]From: gaspode
2009-10-23 09:00 pm (UTC)
No - this is standard practice at most supermarkets (well tescos anyway) The limit of two packs of painkillers (note - painkillers, not ibuprofen or paracetomol)is well know but some time they will do an extra pack or two separately - its called staff using common sense.

I chatted once to the manager and they said the limit is two packs. Generally they will let you do that three times if they notice. Then then they will stop you. He also said that yeah - in a super market with 20 checkouts you could keep going round and round without people noticing. The point is that if some one is planning to kill themsleves in this very stupid manner they are unlikely to be thinkling logically enough to realise this.

Which almost (but not quite) makes sense.

(Reply) (Parent) (Thread)
From: twinfair
2009-10-23 09:37 pm (UTC)
And, of course, sadly if someone is this determined, no law in the land is going to be able to really stop them.
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