Here's an email , sent today, to the hotel concerned.
- Hi Helen.
I'm Douglas [surname], and my partner is Julia [surname].
We're trying hard -- very hard indeed -- to sort out a contract for [hotel] Sheffield to host our wedding, which will be in a little over a year's time on [date].
We've been dealing with your colleague Rebecca [surname] since February 23rd, we're currently on the third draft of the contract, and she's seemingly still unable to get even the name of the bride right. This is very frustrating, and we're losing confidence in our ability to make progress with Rebecca towards making a usable contract. We don't think it's impossible to draft a contract which identifies the parties to that contract correctly and consistently.
As I've already explained to Rebecca, we're very keen to get this right, to get it confirmed, and to get the deposit paid. None of the delays so far have been of our making.
I wonder if there's someone else at [hotel] Sheffield with whom we can deal, or if Rebecca could use a little extra help?
On this particular major prestigious hotel chain's website, it says "Your wedding. It's one of the most important days of your life. So it's only natural to want everything to go smoothly. Our role is simple. We promise to take care of all the little details, to make sure you enjoy the wedding of your dreams."