The HDNL are spectactuarly crap. Every time I order an Amazon parcel which turns out be using them I instantly assume the worst.

Spectacularly, but not extraordinarily, crap. This is par for the course from HDN.

I can only conclude from our joint experiences that the delivery people just assume that nobody is in and that it might be worth putting a big sign above the letterbox saying something to the effect of: "We're in for deliveries, please ring the doorbell."

So crap that they have to regularly change their name because nobody will order from a company that uses White Arrow HDNL Yodel.

Having said that, our Yodel delivery person seems ok at the moment; it really is pretty random what the service is like because it's sort of subcontractors who have a patch.

I've had so many problems with HDNL that I refuse to use any company that use them for delivery.

Thanks for the heads up. I always avoid companies that ship by Parcelfarce so this is another too look out for.

I've had bad experiences from all of them over the years. Especially Royal Mail and the 'pushing a card through the letterbox and running away without any attempt at knocking or ringing the doorbell' trick that Dop mentions. Usually combined with not actually having the package with them, just the "while you were out"

Latest Yodal trick was just leaving a package sitting on the doorstep in clear view of the road. I'd have pretended not to have received it but H is too honest.

White Arrow once left a package in our recycling bin, the card saying "we've left your package in the recycling bin" was also left in the bin...

Oddly, in our neck of the woods (Bath) they're probably the most careful of them (over the last year or so, at least). I get a monthly delivery of wine, we've not had even one box even showing signs of being mistreated, not even a dent, and we've always always had the card through the door saying which house it's been left at, or where it's been left, never in sight of the road or pavement...

As bohemiancoast says, it's probably the subcontract people round this way are good, for the time being. White arrow were awful, so I suspect the bad ones have moved on to someone else round this way...